Customer Service

At Beast Distribution we pride ourselves on best in class customer service. Feel free to call or email your Beast Sales Rep directly, or use the form on this page.

Our customer service hours are Mon-Fri 8AM to 5PM EST.

We have recently improved our shipment tracking system to offer a more comprehensive status update at every stage of the process to your location from our warehouse. 

More exciting improvements are coming that will keep Beast on the cutting edge of vape shipping logistics.

Common Questions

Where is my shipment?

You can easily check the status of your most recent order on the dashboard of your account. This is always going to be the most updated information.

My order still says Processing; what gives?

We are well known for the best logistics in the vape industry and are always improving.

An order that is "Processing" means that it is being picked, packed and shipped. It will update automatically as soon as the warehouse sends us the tracking number.

Remember that orders placed before 12PM EST are shipped the same day. If you placed your order after that, it will ship the very next day.

My order says the status is Complete but it has not yet arrived:

Once your order is packed and shipped, it is marked Complete and the tracking number should be available in the dashboard of your account.

Click the "Track Shipment" link to view the progress of your shipment as it moves from our warehouse to your location.

I have a question about my order:

No problem! If you are a Beast Wholesale Customer the fastest way to get an answer is to call or email your Dedicated Sales Rep! You can find their phone number on the dashboard of your account. If you are contacting us outside of office hours (9AM - 6PM EST) feel free to use this form and your rep will be notified first thing!

Retail Customers: Please fill out this form and our awesome customer service department will get all of your questions answered ASAP!

Thank you for being a loyal Beast Customer!

HELP! I am having trouble logging into my account!

We apologize for any trouble you are having. We have very strict processes in place to protect and secure your information. We monitor our platform 24/7 for any and all issues.

If your email has not changed, try the lost password feature.

You can also try logging in with an incognito browser. If that does not work please use this form and let us know!

We will get you back into your account just as soon as we can verify your identity.

If you are seeking to sell a product or service, please contact us through normal vendor channels, or find us at a trade show!