Customer Service Policies

Shipping Policy

We will ship orders the same day it is placed Monday - Friday, if it is placed before 12PM EST. We do not ship orders on Saturday or Sunday. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Adult Signature is required for all residential orders and may be required for wholesale orders as well.

Missing an Item?

If you are missing an item from your order, please contact our Service Team or send a Help Desk ticket within three business days to inform of the missing item. Please note that a member of our Service Team may ask for pictures of your packing slip, physical box, and items received so that we can report the issue to our warehouse. Once the issue is reported, our Service Team will gladly offer a resolution.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact our Service Team. A member of our Service Team will ask for pictures of your packing slip, physical box, and items received so that we may report the issue to our warehouse. Once we review the provided details, we will contact you and send you the correct item. If necessary, we will e-mail you a return label.

If you received another customer’s order by mistake, please contact our Service Team. A member of our Service Team will ask for pictures of the physical box and tracking label so that we may report the issue to our warehouse. We will provide a return label for the incorrect order received and a member of our team will contact the intended customer.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will have the option of a store credit or refund for the backordered item. You may also sign up to be informed when the item comes back in stock.

Delayed Order

We send all orders the same day it is placed Monday - Friday, before 12PM EST, excluding weekends and holidays. Please see our shipping timetable for your “When to contact VaporBeast” date or you can contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact our Service Team so that our team can review your options based on the shipping method selected.

Damaged Upon Arrival

If you receive a damaged item (ex: broken bottle), please send us your Order # and an image of the damaged item/s through our help desk or contact our Service Team, so our Team may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution. Proactively sending pictures showing your product damage may expedite your request.

Items received DOA (meaning your item did not work when received) must be reported to VaporBeast.com within 3 business days of received by date as indicated by your tracking information. Once we have visual proof, our Service Team will gladly offer a resolution.

Cancelling/Changing Orders

We are unable to cancel or make changes to an order once it is placed. If you would like to return an order to us once you receive it, please contact us for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Any inquiries must be sent via our Help Desk system, or you can contact us. We have a dedicated team that are here to provide you with the best vaping supplies and to offer you the best insight and product knowledge out there!

Product Reviews

We regret to inform you that VaporBeast.com does not provide complimentary or free products to customers for product reviews.